July 3, 2022

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How to Get a Refund on Steam: Where to Find Your Purchase History

3 min read

steam logo

The Great Big Money Sink (Picture: Valve)

Not too happy with your purchase on Steam and want your money back? Well, there are some rules you have to play with first.

Valve’s Steam storefront is basically the face of PC gaming. Despite Epic Games’ efforts to introduce people to their wild sales and free games, Steam is still where it belongs.

Originally launched in 2004, exclusively for the Half-Life and Counter-Strike series, it soon changed from a buggy to Vale’s own game reaching industry-leading stores.

Although Steam relented in 2015, after the European Union hit hard at Valve for its zero-return policy, the hoops you have to jump through to get your money back can be pretty confusing. .

steam return requirements

Steam’s refund policy allows any account holder to return a game within 14 days of purchase, as long as it hasn’t been played for more than two hours. This is to avoid people playing through an entire game, then turning it back and moving on to the next.

If your account lists you at more than the two-hour mark, you may be completely out of luck because Valve doesn’t get generous. However, it’s always worth contacting customer service and trying to argue your case, especially if you’ve only lasted a few minutes.

Outside of the 14-day limit, Valve will not allow any refunds. You can counter this by contacting them again, but most likely the system will not even allow you to initiate the refund process.

For hardware (such as the Steam Deck or Valve Index), the same rules apply now, but you’ll probably have to pay shipping costs if you want to return them.

how to return games on steam

steam refund page

Steam Refunds gives you a deeper insight into your spending habits (Photo: Metro.co.uk)

It’s quite easy to get your money back for accidental purchases, wrong decisions or impulsive purchases, all you need to know is Where to go.

The thing with Steam is that as long as it has come a long way since its old green and beige color scheme, it still has a swamp of a user interface.

You’ll need to organize the refund in a browser, so be sure Go to the correct page and then also sign in. Make sure you have your Authenticator app ready as well.

Once logged in, click on ‘Purchase a’ and you will be given a list of your previous purchases. These could be very early dates, so just keep the dates in mind.

Click on the game (or downloadable content) you want to refund and Valve will ask a reason why you need a refund.

Choose a reason from the list and a Steam representative should take a look at your refund request, with the money being returned to your Steam wallet or other source.

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